Mirpur,Dhaka
Section 11
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info@shojovaprime.net
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E-commerce, ISP, Software, Hardware, Tele-medicine & Electronics
How can I contact customer support?
You can reach our customer support team via: Phone: +8801339562346 Email: support@shojovaprime.net Live Chat: Available on our website : www.shojovaprime.net Support is available 24/7 for technical issues.
How long does it take to get a new broadband connection?
After placing your order, installation is typically completed within 2–5 working days. You’ll receive a confirmation with the scheduled date and time.
Do you offer support for technical issues?
Yes, we provide technical support 24/7. Whether it’s slow speed, no connectivity, or device issues, our team is here to help by phone, live chat, or in-person service if required.
Can I upgrade or downgrade my plan anytime?
Yes, you can change your plan at any time. Contact customer service or log in to your account online. Plan changes may take effect immediately or at the start of your next billing cycle.
How do I pay my broadband bill?
You can pay using: Online Portal: bKash,Nagad,Rocket,DDBL,Mastercard In-person at partner outlets You’ll receive reminders before your bill is due.
What should I do if my service is interrupted?
First, check for any scheduled maintenance notices. Then: Restart your modem/router Ensure cables are securely connected If the issue persists, contact our support team We aim to resolve service issues within 24 hours.